Shipping policy

Thank you for shopping with Playfeels. This Shipping Policy explains how and when your orders are processed and delivered.

Order Processing

Orders are processed within 2–5 business days after payment is received. You will receive a confirmation email once your order has been placed and another email once your order has shipped.

Shipping Rates

During the pre-order period, shipping is free for everyone. After pre-orders, shipping rates will be calculated by region at checkout. Any applicable rates or promotions will be clearly displayed before you complete your purchase.

Delivery Times

Delivery times vary depending on your location. Standard US delivery usually takes 3–7 business days once shipped. Delays may occur due to carrier issues, weather, or other factors beyond our control.

Shipping Locations

We currently ship anywhere within the United States, including Hawaii and Alaska. At this time, Playfeels does not offer international shipping, but we may expand to other regions in the future.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update after shipment.

Lost or Damaged Packages

If your order arrives damaged, please contact us at hello@playfeels.com with photos of the item and packaging. If your package is lost in transit, reach out to us and we’ll assist you in filing a claim with the carrier.

Questions

If you have any questions about this Shipping Policy, please contact us:

Playfeels
Email: hello@playfeels.com
Website: www.playfeels.com