Refund policy

At Playfeels, we want you and your family to feel confident and supported in your parenting journey. If something isn’t right with your order, we’re here to help.

Returns

At Playfeels, we want you and your family to feel confident and supported in your parenting journey. If something isn’t right with your order, we’re here to help.

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

• Items must not be damaged, excessively used, or altered.
• Items must be returned in their original condition and packaging.
• Customers are responsible for return postage unless the item was defective or incorrect.

Customers are responsible for return postage unless the item was defective or incorrect.

Defective or Damaged Items

If an item inside your Playkit arrives defective or damaged, please email us at hello@playfeels.com with a photo of the product. We will send a free replacement.

Satisfaction Guarantee

If you do not see a positive change in your family after using the Playfeels tools, and the products are not damaged or excessively used, you may return the kit within 30 days for a refund.

Refunds

Once your return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow a few business days for the credit to appear, depending on your bank or card issuer.