Privacy policy
At Playfeels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website www.playfeels.com or make a purchase from us.
1. Information We Collect
When you visit or shop on our website, we may collect the following information: your name, billing address, shipping address, email address, phone number, and payment details when you make a purchase. We may also collect your IP address, browser type, time zone, and cookies stored on your device. We track how you interact with our site, such as pages viewed, products added to cart, and referral websites. If you subscribe to our email list, we collect your email address and preferences.
2. How We Use Your Information
We use the information collected to process and fulfill your orders, communicate with you about your order, account, or promotions, improve our website and products, prevent fraudulent transactions and maintain site security, and comply with legal obligations.
3. Sharing Your Information
We may share your information with trusted third parties, including Shopify as our e-commerce platform provider, payment processors to securely process transactions, shipping carriers and fulfillment partners to deliver your orders, and marketing and analytics tools such as Klaviyo or Google Analytics to help us improve our services. We do not sell or rent your personal information.
4. Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and measure site performance. You can manage or disable cookies through your browser settings, but some features of our site may not function properly without them.
5. Data Retention
We keep your personal information only as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have the right to access, update, or delete the personal information we hold about you. You can opt out of marketing emails at any time by clicking “Unsubscribe” in our messages. You may also request more details about how your information is used and shared. To exercise these rights, please contact us at hello@playfeels.com
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
8. Security
We use industry-standard measures to protect your personal information. However, no method of transmission over the Internet is 100 percent secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with the revised “Effective Date.”
10. Contact Us
For more information about our privacy practices, questions, or complaints, please contact us at:
Playfeels
Email: hello@playfeels.com